Privacy Policy

This Privacy Policy explains how Second Opinion SEO collects, uses, and shares information when you visit secondopinionseo.com, contact us, purchase an assessment, or submit assessment intake information.

Information you provide

We may receive information you provide through contact forms, checkout, assessment intake, and direct communications. Assessment intake may include your website URL, business or organization name, primary website objective, primary concern, a specific concern or review request, and order information used to connect your purchase with your intake.

Orders and payment

Our checkout is provided through SamCart. Payments are processed through SamPay, SamCart's built-in payment processor, which uses Stripe infrastructure. SamCart and its payment providers handle payment credentials under their own privacy and security practices. Second Opinion SEO receives order and customer information reasonably needed to confirm purchases, provide purchased services, handle support, and maintain business records. We do not need your full payment card number to fulfill an assessment.

Assessment processing

We use technology, including AI-assisted analysis, as part of the assessment process. Information you submit for an assessment and information available from the website you ask us to review may be processed with service providers that support analysis, report preparation, quality assurance, and delivery. Human review is part of the assessment process. Please do not submit passwords, payment card numbers, government identification numbers, medical information, or other sensitive personal information through the assessment intake.

Website analytics and cookies

We use website measurement and related technologies to understand site usage, evaluate marketing and conversion activity, and improve the website. These tools may collect device and browser information, IP address, pages viewed, referral information, and interactions with the site. Third-party checkout and other embedded or linked services may use their own cookies or similar technologies.

How we use information

We may use information to respond to inquiries, process and fulfill purchases, provide customer support, perform and quality-check assessments, communicate about an order, operate and improve the website, measure marketing performance, maintain business and accounting records, prevent misuse or fraud, and comply with legal obligations.

Service providers

We may share information with service providers that support hosting, forms, analytics, checkout, payment processing, email, AI-assisted analysis, report production, security, and other business operations. We share information with these providers only as reasonably needed for the services they perform or as required by law.

Data retention

We retain information for as long as reasonably needed for fulfillment, customer support, business and accounting records, security, dispute resolution, and legal obligations. Retention periods may differ depending on the type of information and why it was collected.

Your choices

You may contact us to ask about personal information you submitted directly to Second Opinion SEO or to request correction or deletion where applicable. Some information may need to be retained for transaction records, security, legal obligations, or other legitimate business purposes. Information handled directly by a third-party provider may also be subject to that provider's privacy policy and request process.

External websites and services

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Second Opinion SEO is not responsible for those external privacy practices.

Updates

We may update this Privacy Policy as our website, services, or providers change. The date above identifies the current version.

Contact

Questions about this Privacy Policy can be sent to hello@secondopinionseo.com.